Walton Gate residents: should you want to comment on any of your transport experiences, your first point of contact should be the operator of the service as soon as possible after an incident.
If you feel the operator failed to provide you with a satisfactory resolution, the matter can be referred to another organisation, including Transport Focus, the independent transport user watchdog.
For complaints regarding bus or coach companies, you should contact the Bus Appeals Body, whilst Suffolk County Council should be contacted when dealing with sponsored bus services (identified by the 1 code on the timetable).
If the matter remains unresolved, after contacting one of the above, the final point of contact is the Traffic Commissioner for the Eastern Region who is responsible for the initial registration of all services.
Get the latest updates regarding our services.
Smarter Travel Limited.
Registration No. 09513648.
England, 847 The Crescent, Colchester, CO4 9YQ.
VAT reg: 249134404.
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